Frequently Asked Questions

Find prompt answers to common questions about orders, delivery times, guarantee coverage, and return procedures.

1. 1

   How do I know which products suit my skin type?

   Each product page lists the full ingredients and the skin types it was formulated for, so you can check against your own skin before ordering. If you are unsure, write to us with your skin type and current routine and we will suggest what fits.

2. 2

   What are your delivery and payment options?

   We take orders by cash on delivery or bank transfer, and orders placed before 13:30 on a business day are usually packed the same day. Exact delivery pricing and timing for your area are shown on our delivery page.

3. 3

   Can I return a product if it isn't right for me?

   Yes. Unused items in their original packaging can be returned within 30 days of delivery. Contact us with your order details and we will guide you through the steps.

4. 4

   Are your ingredients really as described on the label?

   Yes. We list every ingredient by name on the packaging and product page, and each batch is checked for colour, scent and texture before it is packed and dispatched.