Privacy Policy

Verdelume Ltd., 134 Cowbridge Road East, Cardiff, CF11 9AE, United Kingdom. For privacy matters, please contact [email protected].

Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018 and any other rules applicable in United Kingdom. Where this policy and the law diverge, the law shall govern.

When you place an order, we collect what is needed to deliver it: name, delivery address, email, telephone number, and the order contents. Card details are neither collected nor stored on this site. As you browse, the site records technical data, such as IP address, browser type, and pages viewed, through the cookies described below.

• Customer contact and shipping details including legal name, postal address, email, and contact phone number
• Transaction records, order histories, delivery choices, and invoice records
• Technical telemetry, device diagnostics, browser configuration, and IP address collected via functional cookies
• Customer service inquiries, feedback logs, and written correspondence

• To process and deliver orders and to manage returns.
• To respond to your enquiries and to send updates on your order.
• To keep the site secure and to understand how it is used.
• To send offers, only where you have subscribed, and you may unsubscribe from any message at any time.

The site stores small files within your browser. Necessary cookies keep the cart and checkout functioning and cannot be disabled. Analytics cookies show us, in aggregate, which pages are visited. Marketing cookies are set only with your consent through the cookie banner. Consent may be withdrawn at any time through the banner or your browser settings; the full list appears in our Cookie Policy.

Couriers are given the delivery details required to complete shipment. The payment provider receives what is necessary to process payment. Hosting and analytics providers process data on our behalf under contract. We do not sell personal data under any circumstance.

Verdelume Ltd. does not sell, lease, or distribute consumer personal data to third parties. All collected personal data is processed strictly to fulfil delivery contracts and comply with statutory obligations under United Kingdom privacy legislation.

Order data is kept for as long as accounting law requires it, then removed. Account data is kept until the account is closed. Analytics data is retained for 14 months.

Pursuant to the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), customers in the United Kingdom maintain the right to request access to their personal data, rectify inaccuracies, request data erasure, restrict processing, object to specific uses, and exercise data portability by contacting [email protected].

Verdelume Ltd. never requests, processes, or stores payment card numbers or electronic card credentials. All transactions are settled via Cash on Delivery or Direct Bank Transfer, making PCI-DSS card storage standards inapplicable to this storefront.

Write to [email protected] or telephone +44 29 465 98408 during Mon-Thu 09:30-17:45, Fri 09:30-16:30, Sat 09:15-14:45. Every request receives a reply within one business day.

Merchant

Verdelume Ltd.

Registered address

134 Cowbridge Road East, Cardiff, CF11 9AE, United Kingdom

Email

[email protected]

Phone

+44 29 465 98408

Working hours

Mon-Thu 09:30-17:45, Fri 09:30-16:30, Sat 09:15-14:45

Registration

Company No. 02080358